Optimized Customer Interaction with AI

Transform Customer Feedback with Personalized AI

Our cutting-edge AI algorithms analyze unique personas, tones, past interactions, and languages to deliver tailored responses that resonate with each individual review. Elevate your customer satisfaction to new heights with our personalized AI solutions.

Boost Efficiency with AI Responses

Enhance team efficiency and elevate customer satisfaction using personalised AI suggested responses tailored to your customer reviews.

Centralised Reviews Data Lake

Experience the ultimate convenience with our platform, where we gather hotel reviews from various sources and present them to you in a unified, user-friendly interface. Say goodbye to scattered reviews and hello to effortless decision-making.

AI powered summarisation of positive and improvement aspects of your hotel

Experience effortless decision-making with our AI-powered hotel summary feature. Instantly discover the highlights and areas for improvement of your hotels, making your choices simpler and more informed than ever before.

Human Centric

CritiQ is designed with the highest commitment to trust, security, and compliance. You are always in control, nothing and will be posted without human involvement.

Choose your Plan

Month

Year

Let's Get Started

Ideal for smaller hotels or teams.

$49/month

$59 If you prefer to pay month-to-month.

30 Reviews a month

Month-to-month, pay as you go

Pay Annually for Greater Discounts

One Comp Set Hotel

PRO

Perfect for Hotels of all sizes, larger teams and Hotels who want more data intelligence.

$74.50/month$149

50% discount the first 6 months, billed annually.

$189 If you prefer to pay month-to-month.

Every feature we offer, plus…

Unlimited reviews

Annual billing for simplified accounting

3 Log in Users. Additional $20 per set up extra log in.

Up to 3 Comp Set Hotels. Add additional Comp Set Hotels as per the suggestion below at $10 per month.

The Power of Reviews: Why They Matter

Their words echo satisfaction, trust, and reliability

Influence on Booking Decisions

Fact: 96% of travelers consider reading reviews important when planning trips and booking hotels.

Explanation: Reviews provide valuable insights from real guests, helping potential customers make informed decisions about where to stay.

Impact on Revenue

Fact: A one-star increase in a hotel’s rating can lead to a 5-9% increase in revenue.

Explanation: Positive reviews not only boost your hotel’s reputation but also directly contribute to higher revenue by attracting more guests.

Improvement in Search Rankings

Fact: In Europe, a 10% increase in excellent reviews improves a hotel’s search ranking on TripAdvisor by 11.3%.

Explanation: Higher search rankings make your hotel more visible to potential guests, increasing the chances of bookings.

Building Trust and Credibility

Fact: 83% of TripAdvisor users always or frequently reference reviews before deciding to book a hotel.

Explanation: Reviews act as social proof, showcasing the positive experiences of previous guests and building trust with potential customers.

Guest Engagement and Satisfaction

Fact: 65% of travelers are more likely to book a hotel that responds to reviews.

Explanation: Engaging with reviews, especially negative ones, demonstrates your commitment to guest satisfaction and continuous improvement.

Competitive Advantage

Fact: TripAdvisor content allows smaller, independent hotels to compete more effectively with larger brands.

Explanation: Reviews help level the playing field, giving all hotels, regardless of size, an equal opportunity to attract guests based on their service quality and guest feedback.